Returning faulty and unwanted goods. Conditions of returns:
If the above conditions have not been met or we suspect the goods have been used
we reserve the right to return the goods to you without notice.
All goods returned to us that need resending will be subject to a re-shipping
and handling charge of £25
Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.
Interpretation
“We”, “us, “our”, means Value Bathrooms.
“You”, “your” means the person ordering products under these terms and
conditions.
“Working days” means all days other than Saturdays, Sundays, and Public
Holidays.
“Product” means the product or products you have ordered from us.
Before Placing an Order
Price & Postage
Prices shown on this site include VAT, where and to the extent that VAT is
required to be applied to the product under UK VAT law. Delivery charges are
extra.
Confirming the Order
Please note that all orders are made subject to our Standard Terms and
Conditions of Supply. See in particular the Disclaimer section.
The Contract Between Us
After you have confirmed your order we will send an email to you summarising
each order you have placed.
Once we accept your order and payment is confirmed your order will be
packaged and posted to you either by registered post or by Couriers
within 28 workings days.
Contracts formed between us and users as a result of using
this site shall be governed in all respects by English law and all such users
hereby submit to the non-exclusive jurisdiction of the English courts.
No contract will subsist between you and us for the sale of products
by us to you until your credit/debit card has been charged and you have received
and signed for your goods. This will be deemed
to be our acceptance of your offer and to have been effectively communicated to
you. This is to be interpreted and enforced with the laws of England, in its
entirety and will be subject to the jurisdiction of the English courts.
This disclaimer does not affect your statutory rights as a consumer.
Please note that some of our processes are manual and errors can arise. We carry
out frequent checks to detect any errors. If they do occur, we will act
immediately to minimise inconvenience and disappointment that may be caused.
Restrictions
Before placing an order you must be aged 18 years or over.
We donot deliver to PO Box addresses.
Payment Details
We accept payment by Visa, MasterCard, Switch, Solo and Delta.
Once an Order Has Been Placed
Your Cancellation Rights
It is advisable that you cancel any unwanted orders by contacting our customer services team directly on
01905 611401 before they are invoiced and dispatched. Requests for cancellations sent
via email may not be actioned for 48 hours in extremely busy periods, which may
result in the order being dispatched.
You may cancel your order before the delivery or within seven days after
the date of delivery by contacting our customer service team either
by email at sales@value-bathrooms.co.uk or by telephoning 01905 611401
quoting your order number. We will refund you the cost of your unwanted
products minus any P&P costs and a 25% restocking charge.
If you cancel your order within seven working days after the date of
delivery, you must return the unwanted products to us unused and in
their original packaging at your risk and at your cost within 14 days
of your order. Provided you return the unwanted products
unused
and in the original packaging within 14 days of your order, we will
credit your payment card with the cost of the unwanted product minus
our delivery charges and restocking charge within thirty days of the
date of cancellation.
Return of Faulty, Incorrect or Sub-standard Products
If the products you receive are faulty, incorrect or damaged in transit to you, we will
replace them, you must notify us by phone or e-mail within 14 days of delivery.
Price Increases
We reserve the right to
increase prices without prior notification.
Pricing Errors
Although we make every effort to ensure the prices on the website are correct,
mistakes may sometimes be made. If we discover a mistake in the price of the
products you have ordered, we will tell you and give you the option of either
reconfirming your order at the correct price or cancelling your order. If we are
unable to contact you or we receive no reply from you, we will cancel your
order. If your order is cancelled and you have already paid for the products you
will receive a full refund.
Limitation of Liability
We will not be liable to you:- For any loss of profit, administrative
inconvenience, disappointment, or indirect or consequential loss or damage
arising out of any problem in relation to the products you ordered which was not
within our reasonable contemplation as a probable result of a breach of contract
on our part at the time that our contract with you was concluded.
Where performance of any obligations to you is prevented, frustrated or impeded
by any circumstance or caused beyond our reasonable control.
Severability
If any part of these terms and conditions is found to be unenforceable as a
matter of law, the enforceability of any other part of these terms and
conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be governed by and
interpreted in accordance with English Law and the English Courts shall have
jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition to your statutory rights as a
consumer which remain unaffected.
Upon Receipt Of An Order
Seller Liability
The seller does not accept liability for shortages in quantities delivered
unless the buyer notifies the seller of any claim of short delivery of the goods
within two working days of delivery. In such circumstances the seller’s
liability shall be restricted to making good the shortfall.
Making Returns
Products may be returned by post in accordance with the following procedure:-
Repackage the products securely within their original packaging and send the
products to us at:
Returns Department
Orillo
Unit B
The Old Founry
Foundry Street
Worcester
WR1 2BJ
UK.
Returns by post are made at your risk. We recommend that you use an insured
registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.
We do not accept liability for any returns which get lost in
the post
Complaints
We aim to provide outstanding customer service. If you have any complaint about
the service you have received from us, please contact our Customer Service Team
on 01905 611401 (lines are open 9am to 5:00pm Monday - Friday except Public
Holidays).
Disclaimer
We and/or our respective suppliers make no representations or
warranties about the accuracy, completeness or suitability for any purpose of:
The information contained in the documents and related graphics published in
this site; or any of the products of whatever nature details of which appear on
this site.
All such documents and related graphics are provided, and any such products
(where ordered) are accepted by customers, "as is" and without warranty of any
kind.
The information contained in this site may contain technical inaccuracies or
typographical errors. All liability of value-bathrooms.co.uk howsoever arising for
inaccuracies or errors is expressly excluded to the fullest extent permitted by
law.
All brand names, product names and titles used in this site are trademarks or
trade names of their respective holders. No permission is given in respect of
use of any of the above, and such use may constitute an infringement of the
holders' rights.
Contracts formed between us and users as a result of using
this site shall be governed in all respects by English law and all such users
hereby submit to the non-exclusive jurisdiction of the English courts.
No contract will subsist between you and us for the sale of products
by us to you until your credit/debit card has been charged. This will be deemed
to be our acceptance of your offer and to have been effectively communicated to
you. This is to be interpreted and enforced with the laws of England, in its
entirety and will be subject to the jurisdiction of the English courts.
This disclaimer does not affect your statutory rights as a consumer.
Please note that some of our processes are manual and errors can arise. We carry
out frequent checks to detect any errors. If they do occur, we will act
immediately to minimise inconvenience and disappointment that may be caused.